termock Support
We're here to help. The fastest way to reach us is email — we usually reply within 1–2 business days.
📮 Email: ios@kakasys.com
When reporting an issue, please include your device/platform (iOS, macOS or Windows), the app version, and what you were doing when the problem happened.
When reporting an issue, please include your device/platform (iOS, macOS or Windows), the app version, and what you were doing when the problem happened.
Frequently asked
- The terminal stopped echoing and line breaks look wrong.
A program that crashed or was killed left the remote terminal in raw mode. Right-click the terminal and choose “重置终端状态” (on iOS tap “Reset” on the keyboard bar), or typestty saneand press Ctrl-J. - Terminal output freezes entirely.
You probably pressed Ctrl-S (flow control). Press Ctrl-Q to resume. - Where are my hosts and passwords stored?
On your device only, in the app's data directory. Nothing leaves your device unless you sign in and enable cloud sync. See our Privacy Policy. - How does the free trial work?
Every new account gets a 14-day full-featured trial. After it ends the app keeps working with free features; subscribe to Pro to keep cloud sync and SFTP.
Links
- Privacy Policy
- Account & subscription: ios@kakasys.com
termock 技术支持
遇到问题请联系我们，邮件是最快的方式，通常 1–2 个工作日内回复。
📮 邮箱：ios@kakasys.com
反馈问题时请附上：使用平台（iOS / macOS / Windows）、App 版本号，以及问题发生时你正在进行的操作。
反馈问题时请附上：使用平台（iOS / macOS / Windows）、App 版本号，以及问题发生时你正在进行的操作。
常见问题
- 终端不回显、换行错乱。
某个程序异常退出把远程终端留在了 raw 模式。在终端上右键选择「重置终端状态」 （iOS 点键盘栏上的 Reset），或盲打stty sane后按 Ctrl-J。 - 终端输出完全卡住。
多半是误按了 Ctrl-S（流控暂停），按 Ctrl-Q 恢复。 - 主机和密码存在哪里？
只存在你设备本地的应用数据目录。不登录账号、不开启云同步，数据不会离开设备。 详见隐私政策。 - 试用期怎么算？
新账号自带 14 天全功能试用。到期后免费功能不受影响，订阅 Pro 可继续使用云同步与 SFTP。
相关链接
- 隐私政策
- 账号与订阅咨询：ios@kakasys.com